Our approach to therapy is eclectic, drawing from a diverse range of modalities to best meet your unique needs. Here's a brief explanation of key elements:

1. Trauma-Informed: We recognize the impact of trauma on mental health and prioritize creating a safe and supportive environment.

2. Culturally Sensitive: We respect and consider cultural backgrounds, ensuring therapy is inclusive and respectful of diverse identities.

3. Queer Affirmative: Our therapy is affirming and supportive of LGBTQ+ individuals, acknowledging their unique experiences and challenges.

4. Intersectional: An intersectional approach in therapy recognizes that individuals' experiences result from the complex interplay of multiple identities (e.g., race, gender, sexuality, etc.). It strives to understand, validate, and address the unique challenges and privileges arising from these intersections, promoting more inclusive and effective mental health support.

Our therapists utilize various modalities, including Mindfulness and Presence Oriented Psychotherapy by Sandy Dias Andrade, Transpersonal Regression Therapy, Cognitive Behavioural Therapy (CBT), Narrative Therapy, IFS/parts work, Somatic work, Polyvagal Theory, Acceptance and Commitment Therapy (ACT), Dialectical Behavioural Therapy (DBT), ASIST model of Suicide Prevention, attachment work, art-based work, and more.

We tailor our approach to you, recognizing that healing is a personalized journey.

A referral can help, but it's not mandatory. You can self-refer to counseling. Referrals from a GP, medical professionals, or social circles are also common but not required. The most important thing is to reach out and seek support when you feel it's necessary.

No, you cannot claim counseling services on Medicare directly. In some countries, only professionals registered with organizations like AHPRA (Australia) or AASW (Australia) may offer services eligible for Medicare rebates. Check with authorized professionals for potential reimbursement options.

Yes, private health fund rebates are available for counseling/therapy sessions at Heal&Heal. Our counsellors are registered with BUPA and ARGH, making it possible for you to claim rebates for your sessions. Be sure to check with your counsellor and specific health fund for eligibility and coverage details.

Each counseling session at Heal&Heal typically lasts for approximately 50 minutes. This duration is considered ideal for a productive and effective therapeutic experience, allowing sufficient time for discussion and reflection while ensuring that sessions remain focused and manageable.

Fees for clients currently living in India is INR 2000 per session on weekdays and 2500 on weekends; and INR 1000 per session for students.

Clients based in India will receive a payment link for their sessions via email.

Kindly book a 15 min. free consultation if you're a new client or get in touch with us using the "Contact Us" page.

For clients based in Australia and other countries the price is 85AUD on Mondays and Fridays, and 100AUD on Saturdays. The price for transpersonal regression therapy sessions in 50AUD per session on weekdays and 70AUD per session on weekends.

There is a student discounted price of 60AUD per session for students currently pursuing high school, bachelor's and master's programmes in Australia.

Kindly check the "Services" page for more information.

Booking Policy at Heal&Heal:

1. Cancellation/Rescheduling: Clients may cancel or reschedule sessions up to 48 hours before the appointment without incurring a charge. Cancellations or rescheduling within 48 hours will result in full fee.

2. Payment: Payment for each session is required at least 3 days before the scheduled appointment. This ensures the confirmation of your time slot.

3. Clients based in India will receive a payment link for their sessions via email.

Kindly book a 15 min. free consultation if you're a new client or get in touch with us using the "Contact Us" page.

To attend your online counseling appointment at Heal&Heal, follow these steps:

1. Booking Confirmation: After booking your session through our website and receiving payment confirmation, you will receive a confirmation email with details.

2. Appointment Link: Prior to your scheduled session time, you will receive a secure and private link via email. Click on this link to access the virtual meeting room.

3. Device Setup: Ensure you have a computer, smartphone, or tablet with a stable internet connection, webcam, and microphone. Download any necessary video conferencing software if required.

4. Quiet and Private Space: Find a quiet, private space where you can speak openly without distractions.

5. Log In: On the day of your appointment, log in a few minutes early using the provided link. You'll be placed in a virtual waiting room until the therapist joins.

6. Engage in the Session: Once the session begins, engage with your therapist as you would in an in-person session. Share your thoughts, feelings, and concerns openly.

7. Payment: If any outstanding payments are due, please ensure they are settled before or during the session.

Online counseling offers a convenient and secure way to access our services. If you encounter technical issues or have questions, our team is available to assist you.

Booking an appointment at Heal&Heal is easy and convenient. Here's how:

1. Visit Our Website: Go to our website and navigate to the "Services" section.

2. New Clients: If you're a new client, select the "15 min Free Consultation" option to begin. For existing clients, choose "Individual" or "Transpersonal Regression Therapy Session" based on your needs.

3. Select Date and Time: Pick a date and time that suits your schedule from the available slots on the calendar.

4. Fill out the Form: Complete the required information, including your contact details and any specific concerns or preferences you have.

5. Request Booking: After filling out the form, request the booking. Your request will be sent to our counselor for review.

6. Counselor Approval: Our counselor will review your request and approve it based on availability and suitability.

7. Payment: Once approved, you will receive a payment link. Please make the payment at least 3 days before your session to confirm the appointment.

8. Receive Reminder: You'll receive a reminder 24 hours prior to your scheduled appointment to ensure you don't miss it.

That's it! You're all set to attend your counseling session at Heal&Heal. We look forward to assisting you on your journey toward well-being.

No, you cannot reach out to your counsellor/therapist in crisis or emergency situations. This service is not intended for immediate crisis intervention. Your therapist may not have the necessary resources or training for handling emergencies. In such cases, please contact local crisis helplines or emergency services, as they are better equipped to provide immediate assistance. Your safety is paramount.

Your therapist holds the right to deny any crisis/emergency appointments.

See local helplines below.

AUSTRALIA:

INDIA:

1. National Institute of Mental Health and Neurosciences (Available 24x7): 08046110007

2. Vandrevala Foundation (Available 24x7): +917304599836/+91 7304599837/18602662345/18002333330

3. Fortis Stress Helpline (Available 24x7): +9183768 04102

4. Samaritans (Available 5pm-8pm everyday): +91 84229 84528 / +91 84229 84529 / +91 84229 84530

5. MPower Minds (Available 24x7): 1800120820050

6. Kiran (Available 24x7): 18005990019

No, you cannot get medication scripts at Heal&Heal, and our counselors do not have the authority to prescribe medications. If medication is deemed necessary, you would need to consult a medical doctor or psychiatrist who is licensed to prescribe and manage medication.

No, we do not currently provide diagnostic/psychometric assessment services at Heal&Heal. You can explore assessment options with your GP, psychiatrist/clinical psychologist.

New Client Process:

- Form Completion: New clients must complete a registration form upon signing up with Heal&Heal.

- Free Consultation: A 15-minute free consultation is offered to discuss your needs and goals.

- Client Consent Form and Agreement: Each new client will receive a consent form and agreement to read and sign, if they wish to proceed.

- Booking: After the free consultation is completed and consent form is filled, clients can book individual or transpersonal regression therapy sessions through our website for future sessions.

- Approval: The therapist will review and approve the booking request.

- Payment Link: Once approved, you will receive a payment link to confirm the appointment.

We aim to provide a structured and organized process to ensure the best possible experience for our clients at Heal&Heal.