top of page
  • Can I reach out to my counsellor/therapist in crisis/emergency situations?
    No, you cannot reach out to your counsellor/therapist in crisis or emergency situations. This service is not intended for immediate crisis intervention. Your therapist may not have the necessary resources or training for handling emergencies. In such cases, please contact local crisis helplines or emergency services, as they are better equipped to provide immediate assistance. Your safety is paramount. Your therapist holds the right to deny any crisis/emergency appointments. See local helplines below.
  • How do I attend my counselling/therapy appointment?
    To attend your online counseling appointment at Heal&Heal, follow these steps: 1. Booking Confirmation: After booking your session through our website and receiving payment confirmation, you will receive a confirmation email with details. 2. Appointment Link: Prior to your scheduled session time, you will receive a secure and private link via email. Click on this link to access the virtual meeting room. 3. Device Setup: Ensure you have a computer, smartphone, or tablet with a stable internet connection, webcam, and microphone. Download any necessary video conferencing software if required. 4. Quiet and Private Space: Find a quiet, private space where you can speak openly without distractions. 5. Log In: On the day of your appointment, log in a few minutes early using the provided link. You'll be placed in a virtual waiting room until the therapist joins. 6. Engage in the Session: Once the session begins, engage with your therapist as you would in an in-person session. Share your thoughts, feelings, and concerns openly. 7. Payment: If any outstanding payments are due, please ensure they are settled before or during the session. Online counseling offers a convenient and secure way to access our services. If you encounter technical issues or have questions, our team is available to assist you.
  • Crisis/Emergency Helpline Numbers
    AUSTRALIA: INDIA: National Institute of Mental Health and Neurosciences (Available 24x7): 08046110007 Vandrevala Foundation (Available 24x7): +917304599836/+91 7304599837/18602662345/18002333330 Fortis Stress Helpline (Available 24x7): +9183768 04102 Samaritans (Available 5pm-8pm everyday): +91 84229 84528 / +91 84229 84529 / +91 84229 84530 MPower Minds (Available 24x7): 1800120820050 Kiran (Available 24x7): 18005990019
  • How long is each session?
    Each counseling session at Heal&Heal typically lasts for approximately 50 minutes. This duration is considered ideal for a productive and effective therapeutic experience, allowing sufficient time for discussion and reflection while ensuring that sessions remain focused and manageable.
  • How do I book an appointment?
    Booking an appointment at Heal&Heal is easy and convenient. Here's how: 1. Visit Our Website: Go to our website and navigate to the "Services" section. 2. New Clients: If you're a new client, select the "15 min Free Consultation" option to begin. For existing clients, choose "Individual" or "Transpersonal Regression Therapy Session" based on your needs. 3. Select Date and Time: Pick a date and time that suits your schedule from the available slots on the calendar. 4. Fill out the Form: Complete the required information, including your contact details and any specific concerns or preferences you have. 5. Request Booking: After filling out the form, request the booking. Your request will be sent to our counselor for review. 6. Counselor Approval: Our counselor will review your request and approve it based on availability and suitability. 7. Payment: Once approved, you will receive a payment link. Please make the payment at least 3 days before your session to confirm the appointment. 8. Receive Reminder: You'll receive a reminder 24 hours prior to your scheduled appointment to ensure you don't miss it. That's it! You're all set to attend your counseling session at Heal&Heal. We look forward to assisting you on your journey toward well-being.
  • What is the cost for each session?
    Fees for clients currently living in India is INR 2000 per session on weekdays and 2500 on weekends; and INR 1000 per session for students. Clients based in India will receive a payment link for their sessions via email. Kindly book a 15 min. free consultation if you're a new client or get in touch with us using the "Contact Us" page. For clients based in Australia and other countries the price is 85AUD on Mondays and Fridays, and 100AUD on Saturdays. The price for transpersonal regression therapy sessions in 50AUD per session on weekdays and 70AUD per session on weekends. There is a student discounted price of 60AUD per session for students currently pursuing high school, bachelor's and master's programmes in Australia. Kindly check the "Services" page for more information.
  • Do you provide diagnostic/psychometric assessment services?
    No, we do not currently provide diagnostic/psychometric assessment services at Heal&Heal. You can explore assessment options with your GP, psychiatrist/clinical psychologist.
  • I'm a new client, how do I book appointments?
    New Client Process: - Form Completion: New clients must complete a registration form upon signing up with Heal&Heal. - Free Consultation: A 15-minute free consultation is offered to discuss your needs and goals. - Client Consent Form and Agreement: Each new client will receive a consent form and agreement to read and sign, if they wish to proceed. - Booking: After the free consultation is completed and consent form is filled, clients can book individual or transpersonal regression therapy sessions through our website for future sessions. - Approval: The therapist will review and approve the booking request. - Payment Link: Once approved, you will receive a payment link to confirm the appointment. We aim to provide a structured and organized process to ensure the best possible experience for our clients at Heal&Heal.
  • Do I need a referral?
    A referral can help, but it's not mandatory. You can self-refer to counseling. Referrals from a GP, medical professionals, or social circles are also common but not required. The most important thing is to reach out and seek support when you feel it's necessary.
  • Are private health fund rebates available for counselling/therapy sessions at Heal&Heal?
    Yes, private health fund rebates are available for counseling/therapy sessions at Heal&Heal. Our counsellors are registered with BUPA and ARGH, making it possible for you to claim rebates for your sessions. Be sure to check with your counsellor and specific health fund for eligibility and coverage details.
  • Can I change or cancel my appointment?
    Booking Policy at Heal&Heal: 1. Cancellation/Rescheduling: Clients may cancel or reschedule sessions up to 48 hours before the appointment without incurring a charge. Cancellations or rescheduling within 48 hours will result in full fee. 2. Payment: Payment for each session is required at least 3 days before the scheduled appointment. This ensures the confirmation of your time slot. 3. Clients based in India will receive a payment link for their sessions via email. Kindly book a 15 min. free consultation if you're a new client or get in touch with us using the "Contact Us" page.
  • Can I claim counselling services with Heal&Heal on Medicare?
    No, you cannot claim counseling services on Medicare directly. In some countries, only professionals registered with organizations like AHPRA (Australia) or AASW (Australia) may offer services eligible for Medicare rebates. Check with authorized professionals for potential reimbursement options.
  • What's your approach to therapy?
    Our approach to therapy is eclectic, drawing from a diverse range of modalities to best meet your unique needs. Here's a brief explanation of key elements: 1. Trauma-Informed: We recognize the impact of trauma on mental health and prioritize creating a safe and supportive environment. 2. Culturally Sensitive: We respect and consider cultural backgrounds, ensuring therapy is inclusive and respectful of diverse identities. 3. Queer Affirmative: Our therapy is affirming and supportive of LGBTQ+ individuals, acknowledging their unique experiences and challenges. 4. Intersectional: An intersectional approach in therapy recognizes that individuals' experiences result from the complex interplay of multiple identities (e.g., race, gender, sexuality, etc.). It strives to understand, validate, and address the unique challenges and privileges arising from these intersections, promoting more inclusive and effective mental health support. Our therapists utilize various modalities, including Mindfulness and Presence Oriented Psychotherapy by Sandy Dias Andrade, Transpersonal Regression Therapy, Cognitive Behavioural Therapy (CBT), Narrative Therapy, IFS/parts work, Somatic work, Polyvagal Theory, Acceptance and Commitment Therapy (ACT), Dialectical Behavioural Therapy (DBT), ASIST model of Suicide Prevention, attachment work, art-based work, and more. We tailor our approach to you, recognizing that healing is a personalized journey.
  • Can I get medication scripts at Heal&Heal? Or can your counsellor also prescribe medications?
    No, you cannot get medication scripts at Heal&Heal, and our counselors do not have the authority to prescribe medications. If medication is deemed necessary, you would need to consult a medical doctor or psychiatrist who is licensed to prescribe and manage medication.
  • What if therapy is not working for me?
    If therapy doesn't seem effective, discuss concerns with your therapist. Together, you can adjust the approach, review goals, or explore alternative therapies or therapists. Sometimes, progress takes time, so be patient and open about your feelings and expectations. It is possible that your current therapist is not the best fit for you. In that case, it might be helpful to explore therapy options with a different therapist.
  • What outcomes can I expect from counselling/therapy?
    Counseling/therapy outcomes vary, but generally, you can expect improved mental health, coping skills, self-awareness, and better relationships. It can help you manage symptoms, enhance emotional well-being, and develop strategies for a more fulfilling life. Heal&Heal Therapy does not guarantee 100% recovery or the meeting of your therapeutic goals. The effectiveness depends on your commitment and motivation to change as well.
  • Are counseling sessions/your services confidential?
    Confidentiality is a fundamental aspect of counseling and therapy. Personal discussions and information shared with a counselor or therapist are kept private and not disclosed unless legally required. It involves instances when a client is at serious risk of harming themselves or another person, or if their file is subpoenaed by a court. The therapist may maintain records for planning and supervision purposes, but identifying information is protected. Any use of session information for learning or other purposes requires client consent. Referrals are made with client consent. Family inquiries are typically not entertained, except for minors or safety concerns. Client-counselor interactions in public respect anonymity, and personal social networking connections are avoided for privacy. Communication between sessions should be limited to scheduling and billing matters, avoiding personal or therapeutic content via texts or emails unless agreed upon for paid support.
  • What are the differences between counsellors, psychotherapists, clinical psychologists and psychiatrists?
    Counselors, psychotherapists, clinical psychologists, and psychiatrists are all mental health professionals, but they have different training, approaches, and roles: Counselors: Typically hold a bachelor's or master's degree in counseling or a related field. They offer talk therapy to help clients with a wide range of emotional and mental health issues, often focusing on improving coping strategies and resolving specific problems. Psychotherapists: This is a broader term that includes counselors. Psychotherapists use various therapeutic approaches to address emotional and psychological issues. They may have different levels of training and expertise. Clinical Psychologists: Hold a doctoral degree (Ph.D. or Psy.D.) in psychology and specialize in assessing, diagnosing, and treating mental health disorders. They use evidence-based therapies and psychological testing to help clients manage and overcome psychological issues. Psychiatrists: Are medical doctors (M.D. or D.O.) who specialize in mental health. They can prescribe medication, provide therapy, and diagnose and treat mental illnesses. They often work with complex cases and severe mental disorders that may require medication. In summary, the main differences lie in their educational backgrounds, treatment approaches, and the extent of their medical training. The choice between them depends on the nature and severity of your mental health concerns. Many individuals benefit from a collaborative approach, combining therapy with counseling, psychotherapy, or psychiatric care as needed.
  • When should I seek counselling/therapy?
    Seeking counseling or therapy is a personal decision, and there is no one-size-fits-all answer to when you should seek it. However, here are some common signs and situations that might indicate it could be beneficial for you to consider counseling or therapy: Emotional Distress: If you are experiencing intense or prolonged emotional distress such as sadness, anxiety, anger, guilt, or hopelessness that is interfering with your daily life and functioning. Relationship Issues: When you are facing persistent conflicts or challenges in your relationships with family, friends, or a romantic partner, and these issues are causing significant stress. Life Transitions: During major life transitions such as a divorce, marriage, parenthood, retirement, or a career change, therapy can help you navigate the associated challenges and adjustments. Loss or Grief: Coping with the loss of a loved one, a pet, or a significant life change can be incredibly difficult. Therapy can provide support and help you process your grief. Mental Health Symptoms: If you are experiencing symptoms of a mental health disorder, such as depression, anxiety, bipolar disorder, or PTSD, seeking therapy can be an essential part of managing your condition. Addiction: When you or someone you care about is struggling with substance abuse or addiction, therapy can be a critical component of recovery and relapse prevention. Self-Identity and Self-Esteem: When you're grappling with issues related to self-esteem, self-worth, or questions about your identity, therapy can help you gain clarity and build a healthier sense of self. Stress Management: If stress is overwhelming you, affecting your physical health or causing you to engage in unhealthy coping mechanisms, therapy can provide strategies for managing stress more effectively. Trauma: If you have experienced a traumatic event, such as physical, emotional, or sexual abuse, or if you are struggling with the aftermath of a traumatic experience, therapy can assist in healing and recovery. Lack of Support: If you feel isolated, without a support system, or find it challenging to confide in friends and family about your concerns, therapy offers a confidential and non-judgmental space to talk. Personal Growth: Therapy is not just for addressing problems; it can also be valuable for personal growth, self-improvement, and gaining a deeper understanding of yourself and your life. Unmanageable Behavior: If you engage in behaviors that are harmful to yourself or others, such as self-harm, aggression, or destructive habits, therapy can help you develop healthier coping mechanisms. Remember that seeking therapy is a proactive step towards improving your mental and emotional well-being. You don't need to wait until you're in crisis to benefit from counseling or therapy. It's important to trust your own judgment and seek help when you feel it would be beneficial for you. Consulting with a mental health professional can provide guidance and support tailored to your unique circumstances.
  • What is the ideal frequency for scheduling counselling/therapy sessions?
    The ideal frequency of counseling/therapy sessions can vary depending on individual needs and progress. Initially, weekly sessions are often recommended to establish a therapeutic relationship and address immediate concerns. As progress is made, sessions may become bi-weekly or even monthly. Ultimately, the frequency is determined collaboratively with your therapist to meet your evolving goals and needs.
  • Do I need any preparation before my first therapy session?
    You don't necessarily need extensive preparation, but some reflection on your thoughts and concerns can be helpful before your counseling session. It can facilitate a more productive and meaningful discussion with your counselor.
  • Do I need to have concrete therapeutic goals before my first session?
    It's not mandatory to have set goals before your therapy session, but it can be helpful. Your therapist can assist you in setting goals if you're unsure. However, even if you don't have specific goals in mind, therapy can still be valuable. You can discuss your current challenges, feelings, and thoughts, and your therapist can help you explore and work through them, potentially uncovering goals during the process. The key is to be open and honest during your sessions to make the most of your therapy experience.
  • How many appointments do I require?
    The number of therapy sessions needed varies widely based on individual needs and goals. Some find relief in a few sessions, while others benefit from longer-term therapy. It's a collaborative process with your therapist, who will assess progress and discuss the best duration for your specific situation.
bottom of page